You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in the shipping process cannot be canceled, but you may return them upon receipt following our standard return policy.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item shipped).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect your returned item. The refund amount will include the purchase price of the returned item(s), excluding original shipping charges (unless the return is due to our error). Please allow additional time for your bank or credit card company to process and post the refund to your account, as processing times may vary between financial institutions.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact our customer service team with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may need to initiate a trace with your financial institution.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: TrendyShoesSpotQ Baltic Ltd.
Address: 29 Elizabetes iela, Rīga, LV-1010, Latvia
Phone: +371 28 736 491
Email: [email protected]
